This Privacy Statement was last updated on January 23, 2017.
Parq Holdings LLP has a strong commitment to providing excellent services to all of our customers, including respecting their privacy concerns. We understand that visitors to the Website (as defined below) may have questions about whether and how the Website collects, uses and discloses their Personal Information (as defined below).
This Statement (as defined below) applies to all visitors to the Website. This Statement governs how the Website collects, uses, and discloses Personal Information of visitors to the Website. The Statement does not apply to information collected in other ways, including offline correspondence. For example, if the Operator collects information about you from other sources, collection and use of that information will be governed by the Operator’s agreement with you or the source.
“Operator”, “we”, “our”, or “us”, for the purposes of this Statement, means Parq Holdings LLP.
“Personal Information” means information about an identifiable individual as defined in applicable privacy legislation. It does not include aggregate information which cannot be associated with a specific individual and it does not include the name, title, business address, or business telephone number or other contact information about an individual at a place of business.
“Privacy Officer” means the person within the Operator’s organization responsible for the Operator’s compliance with this Statement.
“Statement” means this privacy statement.
“Third Party” for the purposes of this Statement means an individual or an organization other than the Operator.
“You” or “your” for the purposes of this Statement means visitors of the Website.
“Website” for the purposes of this Statement means www.parqvancouver.com and any applicable subdomains.
The Operator is accountable for the Personal Information under its control. The Operator has appointed a Privacy Officer who is responsible for the Operator’s compliance with this Statement.
Collection of Personal Information
At the time of collection of your Personal Information, the Operator will identify the purpose(s) for which your information is being collected. The Operator will generally collect and use personal information for the following purposes:
Making Reservations: If you would like to make a reservation at a hotel, resort or restaurant through the Website, we may collect certain Personal Information from you in order to process the reservation. The Personal Information that we may collect for this purpose may include your name, address, telephone number, e-mail address, credit card type, credit card number, expiration date, room preference and any other information you provide at the time of making a reservation. We may send one or more confirmation emails to the e-mail address you provided.
Mailing List: If you would like to subscribe to our mailing list in order to, among others, receive tailored sales offers, and receive marketing or promotional materials, including those regarding our current and future products, programs and services, we may collect certain Personal Information from you in order to process your requests for subscription or the removal from the mailing list. The Personal Information that we may collect for these purposes may include your name, address, telephone number, and e-mail address.
Customer Survey: We may also ask you to fill out an online customer survey in order to obtain your suggestions or comments about your use of the Website. The Personal Information that we may collect for this purpose may include your name, address, telephone number, and e-mail address.
Inquiries: You may submit an inquiry to us through the “Contact” link of the Website. We may ask for certain Personal Information such as your name, e-mail address, and so on. We collect this information in order to enable us to respond to your inquiries in as thorough a manner as possible.
Employment Opportunities: If you apply for employment with us through the Website, Personal Information about you will be collected by us for use in connection with the application process. This information may include but will not be limited to your name, physical and e-mail address, other contact information, prior work history, and other background information. This information will be used by us for purposes such as assessing your suitability for employment, verifying information about you, conducting applicant and employment-related statistical evaluation and record keeping, to comply with legal obligations, or for such other purposes as are identified at or before the time of collection of the information or to which you consent from time to time.
Server logs: Our servers automatically log information about visits to the Website in the normal course of establishing and maintaining web connections. The server logs record statistical information, such as visitors’ IP addresses, time and duration of visit, and websites visited. We collect this information so that we may continuously improve the Website or use such information to diagnose problems. These statistics are reported in aggregate form only. We may process and use this aggregate data for various purposes, including, but not limited to, analysis of this data for trends and statistics, development of the Website and the Website’s features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. We do not link server log information to any other data in a way that would enable us to identify individual visitors.
Use and Disclosure of Personal Information
We treat the information you provide to us as confidential information. We do not use or disclose Personal Information for any purposes other than those identified in this Statement, except with your consent or where we have a good faith belief that it is legally required. Personal Information is retained only as long as is necessary for the fulfillment of the purposes for which it was collected. When it is no longer required, we will destroy it or remove any personally identifiable information.
In addition to the above, we may share (provide and receive) aggregate information, which is not personally identifiable, with others. This information may include demographic data such as the gender and/or geographic location of groups of visitors, but it will not include Personal Information (such as your name or email address). We may use aggregate demographic information about visitors to the Website in order to improve the services offered on the Website, for marketing purposes and/or industry reporting purposes. Where Personal Information is disclosed to Third Parties for the fulfillment of purposes described in this Statement, such Third Parties receiving the disclosed Personal Information will be contractually obligated to maintain confidentiality and security of the Personal Information and will be restricted from using such information in any way not expressly authorized by the Operator.
By submitting Personal Information to the Operator, you agree that the Operator may collect your Personal Information and you consent to the use, disclosure, and transfer of your Personal Information in accordance with this Statement and as permitted or required by law. In addition, you represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any Personal Information of another individual that is provided by you to the Operator.
You may refuse or withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice. You may refuse or withdraw your consent by contacting the Privacy Officer at the address listed below. Our Privacy Officer will explain your options and any consequences of refusing or withdrawing consent, and will record your choices.
The Operator will make reasonable efforts to ensure that Personal Information is as accurate, complete, and current as required for the purposes for which it was collected. If you find any inaccuracies in our information, you can contact the Privacy Officer and we will make the appropriate corrections promptly.
The Operator will use appropriate security safeguards to protect your Personal Information from risks such as unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. Safeguards include physical, administrative, and electronic security measures. Nevertheless, Internet transmissions are never completely private or secure. You understand that any messages or information you send to the Website may be read or intercepted by others, and you should therefore take special care in deciding what information you send to us.
When we receive a request or demand to provide information, we take reasonable steps to verify the lawful authority for the collection. We will disclose the information only where we have a good faith belief that it is legally required and limit the disclosure to only the information that we believe we are legally required to provide.
You have the right to access your Personal Information under the control of the Operator. Upon request in writing to the Privacy Officer at the address listed below, you will be informed of the existence, use, and disclosure of your Personal Information and you will be given access to that information. In certain exceptional situations, the Operator may not be able to provide access to certain Personal Information that it holds about you. For example, the Operator may not provide access to Personal Information if doing so would reveal Personal Information about another individual. If access cannot be provided, the Operator will notify you, in writing, of the reasons for the refusal and you may contact the Privacy Officer with respect to your questions about the refusal.
The Website is not directed to children under 18 years of age without appropriate parental notice and consent. Protecting the privacy of children is very important to us. We do not knowingly collect or maintain Personal Information from people under 18 years of age. If you are under 18, please do not send any information about yourself to us. In the event that we learn that we have collected Personal Information from a child under age 18 without verification of parental consent, we will delete that information as quickly as reasonably possible.
Links to Other Sites
The Website contains links to Third Party websites. The Operator is not responsible for the collection of Personal Information or the security or privacy of such information on Third Party websites. The Operator encourages you to request and review the privacy policies of any Third Party websites. This Statement applies solely to information collected through the Website.
Mailing List Opt-Out
If you do not wish to receive future promotional or marketing messages (including newsletters) from us you can opt out at any time. In each promotional or marketing electronic message (including in each newsletter) you will find an appropriate unsubscribe link. You can reach us via the contact address set out at the end of this Statement.
If you unsubscribe we may still send you certain electronic messages as permitted or required by law, including safety notices and transactional messages.
Privacy Statement Changes
The development of the Operator’s policies and procedures for the protection of Personal Information is an ongoing process. We may revise this Statement from time to time, without prior notice to you. Please ensure that you refer to the current version of the Statement.
Web Server Location
The web servers hosting the Website and your Personal Information are located in the United States. By using the Website and by voluntarily providing your Personal Information to us, you are consenting to the transfer of your Personal Information to the web servers hosting the Website in the United States. In addition, you acknowledge that your Personal Information may be available to governments or agencies under a lawful order.
Addressing your Questions or Concerns
If you have a question regarding this Statement or a concern or complaint regarding the privacy practices of the Operator, please contact the Privacy Officer by e-mail at firstname.lastname@example.org or mail to 220-858 Beatty Street, Vancouver, BC, V6B 1C1.
Within a reasonable time upon receiving a written complaint, the Privacy Officer will conduct an investigation into the matter. Within a reasonable time of concluding the investigation, the Privacy Officer will inform you whether the complaint will be allowed or denied. If the Privacy Officer allows the complaint, the Operator will take appropriate measure necessary to rectify the source of the complaint.
Your privacy concerns are important to us. We hope this Statement has been helpful to you.